Welcome to the Official Website of Holliday Water Company
For line break emergencies beyond office hours call: Nathan 801-598-6523
Our Committment to you:
Holliday Water Company is committed to providing safe, high quality water services to our community, while maintaining a standard of excellence in customer service and environmental conservation.
Customers:
Please help us keep you protected by keeping Water meters visible and accessible – clear away all vegetation
Payment Options:
- Call our office at (801) 277-2893 (debit/credit or e-check)
- Autopay with Xpress Bill Pay (Click on Green Payment box listed above and to the right of your screen)
- Mail in payment with your bill stub
- Please check periodically to make sure your payment method is current.
HWC Board Approves Water Conservation Plan
Holliday Water Company board of directors approved a water conservation plan, Jan. 15, 2026, to help reduce total water usage by more than 10 percent by 2035.
The comprehensive plan (SEE LINK BELOW) is the result of the Utah Water Conservation Plan Act requiring water providers our size to maintain a plan with regular updates. Some of the conservation measures include:
- Continued use of our four-tier pricing schedule;
- Promote use of time-efficiency tools (e.g., automatic and smart-sprinkling systems), high-efficient showerheads and faucets, and ongoing conservation messages;
- Encourage landscape watering between the hours of 6 p.m. to 10 a.m.; and
- Provide conservation info booth for community events.
Here are some answers to frequently asked qustions about your water bill:
- What is the “Base Charge” on the bill?
Answer: The Base Charge is a quarterly charge that helps cover fixed costs associated with providing water service, and it is billed to everyone. We recently changed our bills to "Base Charge" from what you have known in the past as "Minimum Charge" or "Meter Charge". Hopefully the clarification will avoid further confusion. Many utilities have similar charges that are called by different names such as “service fee,” “base service fee” and “basic charge.”
- What is the water charge?
Answer: This charge occurs once a shareholder uses more water than their share covers. See tiered rates by clicking on “Customer Service Tab” and select “Water Rates.”
- How much water does a company stock share provide?
Answer: Each house and business connected to the Holliday Water Company system has a share or partial share of stock. One full share of company stock includes 60,000 gallons of non-billed water per year, which are allocated as follows: 10,000 gallons for the first quarter; 20,000 gallons for the second quarter; 20,000 gallons for the third quarter; and 10,000 gallons for the fourth quarter.
- Is there a fee to pay by credit card?
Answer: No.
- Can I set up my account for Autopay?
Answer: Yes. Go to www.xpressbillpay.com. Create an account, select Holliday Water Company, and enter your water-account number (without decimals).
NEWS ITEMS:
Warning! Do you have a lead pipe?
About 70 percent of all shareholders have informed us of the type of service line they own between the water meter and their house or business. So far, no one has reported a lead pipe.
We still need input from the rest of you. What type of pipe runs between our water meter and your house? Is it copper, plastic, galvanized, or lead? An easy way for us to meet this EPA reporting requirement is to ask each customer to locate the main water shut‑off valve inside the home and identify the type of pipe entering that valve.
Please click on the green button below for a 3-minute how-to video, six simple questions and how to upload a photo of your pipe for our EPA records.
Once you know what to look for and where to look, please click below on the blue Lead and Copper Survey button to report your findings.
Lead & Copper - Is it in my home? Video
If you need any assistance, please let call us at 801-277-2893.
HWC increases rate on water sales
A 10% rate increase on water sales took effect on April 1, 2026. This adjustment reflects rising costs associated with essential system operations, including water treatment, routine sampling, state‑required testing, chlorination, and other regulatory and safety measures. These activities ensure that high‑quality, reliable drinking water continues to be delivered to every customer.
The quarterly fixed charge is not changing in amount, but its name is changing from “Minimum Charge” to “Base Charge.” This new name more clearly describes the purpose of the fee, which supports the fixed operating costs that remain constant regardless of how much water a customer uses. Keeping the Base Charge steady helps maintain system reliability while balancing fairness across all levels of water consumption.
